Terms and conditions

Terms and conditions for the donations made by card for Hope and Homes for Children Romania by Netopia Payments on www.hopeandhomes.ro, www.hopeandhomesforchildren.ro, on doneaza.hopeandhomes.ro and by the MobilPay Wallet App:

Updated: October 1st 2021

  1. General provisions:

One-time or recurring donations can be made on www.hopeandhomes.ro and  www.hopeandhomesforchildren.ro websites using doneaza.hopeandhomes.ro sub-domain. Also, the users of the mobilPay Wallet App can make one-time or recurring donations by selecting Hope and Homes for Children in the Donations tab.

The processing of the donations is made in a secure manner, according to the Netopia Payments protocols, through the aforementioned platforms. The donor can select the value of the one-time or monthly donations that will be debited from the bank card provided by the donor. By using the abovementioned platforms, the donor will provide real, accurate and complete information.

The donations are made in order to support the mission of Hope and Homes for Children Romania, registered in the Registry of Charities and Associations with the number  1/23.01.2001, Fiscal code 13661594, with the offices in Baia Mare, 2A Bucuresti Blvd, Maramures County, bank account opened at BRD Bank, Baia Mare branch, IBAN RON RO49BRDE250SV18778972500.

  1. Terms and conditions for the donations made on hopeandhomes.ro and www.hopeandhomesforchildren.ro websites through doneaza.hopeandhomes.ro sub-domain:

At the time of the donation, the donor will provide the following personal data: name, surname, email address, mobile phone number. The donor can choose to receive info from Hope and Homes for Children regarding the destination of the donated amount of money.

No matter the chosen option for a further communication, in the case of a one-time donation by card on doneaza.hopeandhomes.ro, after the payment, the donor will receive a confirmation email generated automatically by the payment processor (Netopia Payments) and by Hope and Homes for Children. In the case of a recurring donation, the donor will receive an automatically generated email with the status of the payment for each monthly debit of the card.

  • Return of one-time donations

The donor can ask for the return of the donation with no need to provide a reason in 30 days from the date of the donation, by email at bucuresti@hopeandhomes.ro or by phone, at 031 426 0271. In order to identify and confirm the donation, the donor will provide the following personal data (used at the time of the donation): name, surname, email and mobile phone number.

Hope and Homes for Children will reimburse the donation in maximum 5 (five) working days from the time of the request and the funds will be credited in maximum 45 days (depending on the bank that issued the card and on the type of the card).

  • Return and termination of recurring donations

The doner can terminate the recurring monthly donation at any time, in two ways:

  1. Accessing and following the instructions on https://portal.hopeandhomes.ro/s/. the termination of the donation will be made immediately and the donor will receive a confirmation message in this respect, on the address used to initiate the donation.
  2. Asking for the termination of the donation by email at bucuresti@hopeandhomes.ro or by phone at 031 426 0271.

In order to identify and confirm the donation, the donor will provide the following personal data (used at the time of the donation): name, surname, email and mobile phone number.

Also, the donor can ask, without any reason, to credit a maximum of 3 (three) previous monthly donations by email at bucuresti@hopeandhomes.ro or by phone at 031 426 0271. Hope and Homes for Children will reimburse the donation in maximum 5 (five) working days from the time of the request and the funds will be credited in maximum 45 days (depending on the bank that issued the card and on the type of the card). The return of the monthly donations cannot be asked at https://portal.hopeandhomes.ro/s/, only their termination.

  1. Terms and conditions for the one-time or recurring donations made through mobilPay Wallet App:

At the time of the donation, the donor will provide the following personal data: name, surname, email address, mobile phone number. The donor can choose to receive info from Hope and Homes for Children regarding the destination of the donated amount of money.

No matter the chosen option for a further communication, in the case of a one-time donation by card on doneaza.hopeandhomes.ro, after the payment, the donor will receive a confirmation email generated automatically by the payment processor (Netopia Payments) and by Hope and Homes for Children. In the case of a recurring donation, the donor will receive an automatically generated email with the status of the payment for each monthly debit of the card.

  • Return of one-time donations

The donor can ask for the return of the donation with no need to provide a reason in 30 days from the date of the donation, by email at bucuresti@hopeandhomes.ro or by phone, at 031 426 0271. In order to identify and confirm the donation, the donor will provide the following personal data (used at the time of the donation): name, surname, email and mobile phone number.

  • Return of recurring donations

No payment made directly through the mobilPay Wallet App is made automatically, without the agreement of the user. The user receives a monthly reminder message in the day selected for that message. At that time, they can choose to make the donation or to decline it. The monthly notification does not mean the automatic charging of the card. In this context, since the donor expresses their wish for the donation each time, on a monthly basis, Hope and Homes for Children will not process requests of reimbursement/crediting for these donations,

For any other details or further questions, please contact us by email at bucuresti@hopeandhomes.ro or by phone at 031 426 0271, Monday to Friday 09:00-17:00, except for legal holidays.